FREQUENTLY ASKED QUESTIONS

Shower Glass

Q: Do I have to provide the sizes for my shower glass?

A: No, we’ll take care of that for you. Call us when your enclosure is ready to measure for shower glass, and we’ll schedule one of our technicians to visit. Your enclosure is ready to measure when the tile or other material has been set permanently into place on all the surfaces that the glass touches.

Q: How long does the process take to get shower glass?

A: From the time you order your glass to the actual installation, it's usually about two weeks.

Q: How does the process work?

A: You can learn about the process HERE.

Q: How long does the actual shower glass installation take?

A: Installations typically take about 2-4 hours, and your shower is ready for use the following day.

Q: Is there a warranty on your shower glass?

A: Absolutely! We back up our work with a three year warranty on parts and labor.

Q: What is the standard height of the shower glass?

A: The most common height is 78" above the top of the curb, which will typically put the top of the glass approximately 7' from the floor. This allows ventilation for the shower and keeps the glass above the shower head.

Q: What's a typical width for a door?

A:  Most doors are 28-30" wide. A 28-30" wide door allows for a roomy entry into your shower while making sure the door is able to swing clear of any possible obstructions. Occasionally we get requests for wider doors, and we can make doors up to 36" wide.

Q: On which side is the door typically hinged?

A: A shower door is usually hinged on the same side as the shower controls. This allows easy access to the controls while keeping you out of the water spray.

Q: Do I have to have a door on my shower?

A: Not necessarily, depending on the design and size of your enclosure, and the direction of the water spray. Door-less showers can be cooler and draftier, however. Adding features such as a heated floor can help in that regard. We invite you to visit the showroom to talk about your unique situation.

Q: Do frameless showers leak?

A: The key to a frameless shower not leaking starts prior to your tile installation.

To see how to avoid this problem, read here for Design Tips.

A properly designed and installed frameless shower will not have problems with leakage.

Q: What finishes are available for the shower hardware?

A: The finish of your shower hardware is generally determined by the finish of your shower fixtures. Our most popular finishes are Brushed Nickel, Oil Rubbed Bronze, and Chrome.

Q: Are there different options for door handles?

A: Yes. We have four standard handles—C-pull, Crescent, Round Square, and True Square—as well as premium handles. You can see the handles HERE.

Q: How hard is it to keep the glass clean?

A: Not difficult at all!  For the easiest maintenance, most customers choose our BriteGuard protective coating. Shower glass protected with BriteGuard simply stays clean much longer and is very easy to clean. For more on Shower Care, see HERE.

Q: Can you reuse my existing shower glass and just change out the metal?

A: Unfortunately, we cannot. Specifications vary between suppliers, so pairing old shower glass to new metal is not a viable solution.

Q: Can I have frameless shower glass on a fiberglass enclosure?

A: Yes! We are able to do this with special adaptive hardware. Contact us for more details.

Tabletop Glass

Q: What thickness of glass top do I need to protect the surfaces of my tables or other furniture?

A: Most glass tops are 1/4” thick. This thickness provides beauty and protection without the weight or additional cost of 3/8” or 1/2” thick glass.

Q: Can my protective glass top be made of annealed glass (regular plate glass) or does it need to be tempered glass (safety glass)?

A: Annealed glass is generally sufficient because it is supported by a flat, solid surface, such as that on a table, dresser, or nightstand. However, tempered glass is generally recommended, as it provides additional strength and safety.

Q: How do I measure for a glass top?

A: CLICK HERE for directions on how to measure for a square or rectangular top with 90 degree corners, or for a circular top.

If your furniture is any other shape, CLICK HERE for directions on how to make a pattern.

Q: What’s the difference between a 90 degree corner, softened corner, and radius corner on a glass top?

A: A 90 degree corner is a sharply defined corner. A softened corner starts as a 90 degree corner, but is slightly softened so it is a little less sharply defined. There is little noticeable difference visually between a 90 degree corner that is sharp and that has been softened, but one is softer to the touch.

A radius corner starts as a 90 degree corner, but then is cut into a curve. Sometimes the radius corner matches the radius—the curve—of a dime, nickel, or quarter. You can see illustrations of 90 degree corners and radius corners HERE.

Q: How do I get a quote and/or place an order for a glass top?

A: Once you have accurate measurements, contact us at 865-247-0404. We can answer any of your questions, give you a quote, and let you know the approximate lead time. If you wish to place the order, a 50% deposit is required.

Mirror

Q: Can you cut down my existing mirror?

A: As much as we’d like you to be able to reuse your mirror, in the the vast majority of cases, there is glue on the back of the mirror. This prevents us from cutting and reusing it.

Q: How thick is a standard mirror, and are the edges sharp?

A: Mirrors are 1/4” thick and come standard with polished edges. They are also available 1/8” thick for special applications.

Q: Do you have mirrors pre-cut that I can come in and buy off the shelf?

A:  Our customers tend to have a specific space and size in mind, so we don’t keep pre-cut mirrors in stock.

Q: Do you install mirrors?

A:  Yes. We often measure for and install mirrors for customers at the same time we do their shower glass. We also provide and install mirrors for workout rooms, dance studios, and more. CONTACT US to talk about your unique situation.

Q: Do you cut holes in mirrors for light fixtures or outlets?

A:  Yes we do.

Q: Do you frame mirrors that you install?

A:  As a general rule, we do not. However, we do offer a simple 5/8” wide metal trim that finishes off the mirror nicely.

Q: Do you resilver mirrors?

A:  No, we do not.

Q: Do you sell any decorative mirrors?

A:  In addition to flat mirrors, we offer mirrors with beveled edges as well as mirrors with attached beveled trim. CLICK HERE to see mirror styles.

Q: How do I get a quote and/or place an order for a mirror?

A:  If you are interested in having us install a mirror in your home, contact us for information and/or to set up an appointment for one of our technicians to come out to measure. You can call us at 865-247-0404, or send the information via our simple FORM. For non-installed mirror purchases, you can also call or send the form.